Overview

A tablet-based system designed for shift supervisors at the IAA to manage employee scheduling and training assignments. The platform provides a real-time overview of available staff, upcoming training sessions, and overall compliance, ensuring that all employees complete required courses efficiently and on time.

​

The challenge

Before the system was introduced, supervisors coordinated employee training manually through spreadsheets and emails. This process was time-consuming and prone to human error,  leading to double bookings, missed sessions, and a lack of visibility into training progress.
The challenge was to design a digital solution that simplifies scheduling, reduces administrative overhead, and provides a clear, real-time view of all training-related activities.

​

Research & Insights

To better understand the supervisors’ daily workflow, we conducted contextual interviews and on-site observations at the airport.
We identified key pain points:

• Limited time and constant movement during shifts (requiring a mobile-first, tablet-friendly design)

• Frequent schedule changes and last-minute updates

• Difficulty tracking which employees completed or missed training sessions

• Need for quick access to employee profiles and training history

These findings shaped the user experience strategy, focusing on speed, clarity, and accessibility in high-pressure environments.

​

UX / UI Process

1. User Flows & Information Architecture: Defined clear paths for assigning trainings, reviewing schedules, and approving changes with minimal steps.

2. Wireframing & Prototyping: Created low-fidelity prototypes for tablet use, testing navigation patterns and visual hierarchy with real supervisors.

3. Usability Testing: Iterative testing revealed the need for large touch targets, quick filtering options, and color-coded indicators for session status.

4. Visual Design: The final UI uses a clean, structured layout with a focus on readability and quick scanning, supporting the supervisor’s decision-making in real time.

​

Solution

The final system enables supervisors to:

• Assign employees to training sessions directly from their shift dashboard

• Track attendance and completion status

• Receive automated reminders for overdue or missing trainings

• Instantly identify schedule conflicts or unassigned roles

​

Impact

The new digital platform significantly reduced scheduling errors and improved communication between departments. Supervisors now manage all training operations from a single interface, saving time and ensuring full compliance with safety and regulatory requirements.